Terms & Conditions

Last Updated: September, 2026

Welcome to VirtueAttire. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About Us

This website is operated by HONG KONG RONG CUI SUPPLY CHAIN LIMITED.

Our website provides online retail services for modest fashion and Muslim fashion products, including Baju Kurung, Jubah, and related apparel.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However:

  • Actual product colours may vary slightly depending on your device screen and display settings.

  • Minor differences in measurements may occur due to manual measurement.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

Please refer to the product description and size guide before placing your order.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After your order is submitted, you will receive an order confirmation by email or through the contact information provided during checkout.

An order is considered accepted once payment has been successfully received and the order has been confirmed by us.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • The product is unavailable.

  • There is an error in the product price or information.

  • Payment cannot be successfully verified.

  • We suspect fraudulent or unauthorized activity.

  • The shipping information provided is incomplete or incorrect.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method where possible.

4. Prices and Payment

All product prices are displayed on our website in Malaysian Ringgit (RM) unless otherwise stated.

The final amount payable will be shown during checkout and may include applicable shipping fees, taxes, or other charges where applicable.

We accept the payment methods displayed at checkout.

You agree to provide accurate and complete payment and billing information when placing an order.

We do not store your complete payment card information on our website. Payment transactions may be processed through third-party payment service providers.

5. Pre-Order Products

Certain products available on our website may be offered as Pre-Order items.

For Pre-Order products:

  • The estimated processing or shipping time will be stated on the relevant product page where applicable.

  • Pre-Order items may require additional processing time compared with in-stock products.

  • By placing a Pre-Order, you acknowledge and agree to the estimated processing timeline.

  • Pre-Order items are not eligible for Cash on Delivery (COD) unless explicitly stated otherwise on the product page.

  • If an unexpected delay occurs, we will make reasonable efforts to inform affected customers.

Please carefully review the product information before placing a Pre-Order.

6. In-Stock Products

Products marked as In Stock are available for immediate order processing, subject to stock availability.

We aim to process and dispatch in-stock orders within the timeframe stated on our website or during checkout.

During promotional periods, peak seasons, or circumstances beyond our reasonable control, processing times may be longer than usual.

7. Shipping and Delivery

We currently offer shipping to selected locations in Malaysia.

Shipping fees and estimated delivery times will be displayed during checkout or stated in our Shipping Policy.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control, including:

  • Weather conditions

  • Public holidays

  • Customs or regulatory procedures

  • Incorrect or incomplete delivery information

  • Carrier delays

  • Unforeseen logistical disruptions

Customers are responsible for providing accurate shipping information.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected In-Stock products and locations.

COD availability will be clearly indicated on the relevant product page or checkout.

COD is generally not available for Pre-Order products unless explicitly stated otherwise.

Where a COD service fee applies, the applicable fee will be displayed before the order is confirmed.

Customers who place a COD order agree to receive the order and make payment to the delivery provider according to the applicable COD terms.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD purchases.

9. Returns and Exchanges

Returns and exchanges are subject to the conditions set out in our Return & Exchange Policy.

Before returning any item, customers should contact our customer service team and obtain return instructions.

Items may not be eligible for return or exchange if they:

  • Have been worn, washed, damaged, or altered.

  • Have been damaged due to improper handling.

  • Are missing original tags or packaging where required.

  • Are returned outside the applicable return period.

  • Are otherwise excluded under our Return & Exchange Policy.

Certain products or promotional items may have specific return conditions.

Please review our Return & Exchange Policy before placing an order.

10. Order Cancellation

Customers may request order cancellation before the order has been processed or dispatched.

Cancellation requests are not guaranteed and depend on the status of the order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For Pre-Order products, cancellation requests may be subject to the specific terms stated on the product page.

11. Refunds

Approved refunds will generally be processed through the original payment method used for the purchase, where supported by the payment provider.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

Shipping fees, payment processing fees, or other non-refundable charges may not be refundable where applicable and where permitted by law.

12. Promotions and Discounts

From time to time, we may offer promotional discounts, vouchers, or special offers.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.

  • Promotional terms may vary between campaigns.

  • Promotional offers are subject to availability.

  • We reserve the right to modify or end a promotion in accordance with its stated terms.

Any specific promotional conditions displayed at the time of purchase will apply to that promotion.

13. Intellectual Property

All content available on this website, including but not limited to:

  • Product photographs

  • Images

  • Logos

  • Brand names

  • Product descriptions

  • Website design

  • Graphics

  • Text

  • Videos

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without our prior written permission.

14. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Submit false or misleading information.

  • Use automated systems to improperly collect or reproduce website content.

  • Use our website or content to infringe the rights of others.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms & Conditions have been violated.

15. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, analytics services, and other service providers.

Your use of such third-party services may also be subject to their respective terms and policies.

We are not responsible for the independent policies, systems, or services of third-party providers.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to provide our services, process payments, fulfill orders, arrange delivery, provide customer support, and comply with applicable legal requirements.

17. Disclaimer and Limitation of Liability

We make reasonable efforts to ensure that our website and services operate properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Events Beyond Our Control

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, public emergencies, government actions, transportation disruptions, labour disputes, internet or system failures, and other unforeseen events.

19. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with the revised Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Hong Kong, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms & Conditions or your use of our website shall be subject to the applicable jurisdiction of the courts of Hong Kong, unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

HONG KONG RONG CUI SUPPLY CHAIN LIMITED

Email: muslimkklai@gmail.com

Phone: +60 17-511 8255

Address: Room 1407, Efficiency Building, 35 Tai Lin Pai Road, Kwai Chung, Hong Kong

We will make reasonable efforts to respond to customer enquiries as soon as possible.